Frequently asked questions
Everything you're wondering before your first visit — answered straight.
What should I expect on my first visit?
Your first visit focuses on assessment plus your first treatment. Your physiotherapist will take a thorough history, assess how you move, and identify what's driving your symptoms — then start treatment and outline your individualized plan, including exercises you can do at home.
What to wear: comfortable clothing you can move in (shorts for a knee or hip issue, a tank top for a shoulder issue).
What to bring: a list of any medications you're taking, and any relevant medical reports or imaging related to your condition.
How do I book an appointment?
The fastest way is our online booking system — most appointments are available within 24 hours. You can also call us at (613) 836-3699 and we'll find you a time.
Do I need a referral?
No. You can book directly without a referral from your doctor. One note: some extended health insurance plans require a physician's referral before they'll reimburse you — check with your insurer if you're unsure.
Do you bill insurance directly?
Yes — we bill directly to most extended health providers, including Canada Life, Sun Life, GreenShield, Manulife, Blue Cross, Empire Life, OTIP, SSQ, Desjardins, ClaimSecure, Equitable Life, GMS, and many more. You pay only your portion at the clinic; we handle the rest with zero paperwork for you.
Don't see your insurer listed? Call us at (613) 836-3699 and we'll verify your coverage.
Do you accept WSIB patients?
Yes. If you've been injured at work and have an active WSIB claim, bring your claim number to your first visit and we'll bill WSIB directly. Call us at (613) 836-3699 if you have questions about the process.
Do you accept OHIP?
We're not a publicly funded clinic, so our services aren't covered by OHIP. If you're looking for an OHIP-funded physiotherapy clinic, you can find one through the Ontario Ministry of Health's clinic finder.
How many treatments will I need?
There's no one-size-fits-all answer — it depends on your condition, its severity, and your goals. At your assessment we'll give you an honest estimate and a clear plan. Our goal is always the same: reduce your pain, restore your function, and get you back to doing what you love as efficiently as possible.
Where are you located? Is there parking?
You'll find us at 5373 Fernbank Road #6, Stittsville — serving Stittsville and Kanata South. There's free parking right outside, and we're easy to reach from Hazeldean Road and the surrounding neighbourhoods.
Still wondering something?
Call us and ask — we'd rather answer your question than have you guess. Or just book and we'll figure it out together at your first visit.
Find an appointment Call (613) 836-3699