Privacy Policy

Last updated: October 2026

Agility Physiotherapy and Sports Injury ("we", "our", "the clinic") believes every person has the right to privacy. This policy explains what information we collect through our website, how we use it, and your choices.

Information we collect

When you use our website or contact us, you may share personal information such as your name, email address, phone number, and details about your inquiry or appointment request. We use this information to respond to you, manage bookings, and provide our services.

Like most websites, we also automatically collect basic technical information — such as your browser type, device, IP address, and which pages you visit — to understand how our site is used and improve it.

Cookies

We use cookies (small files stored by your browser) to remember your preferences and understand site traffic. You can refuse or delete cookies through your browser settings; the site will still work, though some features may be limited.

How we use your information

  • To respond to inquiries and manage appointment bookings.
  • To provide physiotherapy and related clinic services.
  • To improve our website and patient experience.
  • With your permission, to send occasional updates about the clinic.

We will never sell or trade your personal information to third parties.

Health information

Health information you share with us as a patient is handled in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and our professional obligations as regulated health providers. Website inquiries are not a substitute for a clinical record — sensitive health details are best shared in person or through our secure booking system.

Disclosure

We disclose personal information only when required by law, or to proper authorities when legally obligated to do so.

Changes to this policy

We may update this policy from time to time. Significant changes will be posted on this page with an updated revision date.

Questions

If you have questions about this policy or our privacy practices, contact us at info@agilityphysiotherapy.ca or (613) 836-3699.